Privacy Policy — TiSH

Last updated: 31 July 2026

TiSH (also listed as TiSH Mobile) is the mobile companion to Team iSolve Hub, the internal workforce and project management system of iSolve Technologies, Inc. ("iSolve", "we", "us"). The app is intended for use by iSolve personnel who already hold a Team iSolve Hub account.

This policy explains what the app collects, how it is used, who it is shared with, how long it is kept, and how you can request its deletion.

1. Who is responsible

iSolve Technologies, Inc. is the controller of the data described here. For any question or request regarding this policy or your data, contact us at fernando@isolvepro.com.

2. What the app collects

The app does not create user accounts and does not ask for any personal information beyond what is needed to sign in to an existing Team iSolve Hub account. Specifically:

Data	Why
Account credentials — your Team iSolve Hub username and password	To authenticate you. The password is hashed on the device before transmission and is never sent or stored in readable form.
Authentication tokens issued after sign-in	To keep you signed in without re-entering your password on every use.
Identity information from your account — name, user identifier, time zone, and which screens your role permits	To display your name and to show only the parts of the app you are authorised to use.
Work records you create — clock-in and clock-out times, task assignments and completions, lunch and out-of-office periods, and notes you enter	These are the working records of your employment, held in iSolve's existing systems. The app is a way to enter and read them; it is not a separate store.
Photographs you choose to attach to a bug report or feature request	Only images you explicitly select or capture are sent. The app never accesses your photo library or camera on its own.

What the app does not do

It contains no analytics, advertising, or tracking software of any kind.
It does not collect your location, contacts, calendar, microphone audio, browsing activity, or device identifiers for advertising.
It does not profile you or make automated decisions about you.
It is not directed at children and is not intended for anyone under 18.

3. How it is collected

All data is either entered by you in the app or returned to the app by iSolve's own servers in response to your actions. Nothing is gathered in the background, and the app collects nothing while you are not signed in.

4. Where it is stored and how it is protected

On your device: only your authentication tokens are stored, and they are held in the operating system's secure credential store — the iOS Keychain or the Android Keystore — which is encrypted and isolated from other apps. No work records are cached in plain files.
In transit: every request travels over HTTPS (TLS). The app does not permit unencrypted connections.
On our servers: your work records live in iSolve's existing Team iSolve Hub systems, hosted on Microsoft Azure, under the same protections as the desktop portal.

5. Who it is shared with

We do not sell your data, and we do not share it with advertisers or data brokers. Your data is processed only by:

iSolve Technologies, Inc. — your employer and the operator of Team iSolve Hub. Your working records are visible to authorised personnel such as your supervisors, in the same way they are in the desktop portal.
Microsoft Azure, which hosts our servers as a processor acting on our instructions. Azure does not use your data for its own purposes.
Apple and Google, solely to distribute and update the app. They do not receive your work records.

Any third party with access to this data is required to provide protection equal to that described in this policy. We may also disclose data where we are legally obliged to do so.

6. How long it is kept

Tokens on your device are removed when you sign out or uninstall the app, and expire on their own after a period of inactivity.
Working records are business and employment records. iSolve retains them for one year, or longer where payroll, tax, or labour-law obligations require it. They are not retained for any purpose beyond that.

7. Your choices and rights

Withdrawing consent

You can stop all collection at any time by signing out of the app or uninstalling it. Signing out erases the tokens held on your device.

Access and deletion

To ask what data we hold about you, to have it corrected, or to request its deletion, write to fernando@isolvepro.com. We will respond within 30 days.

Please note that some records cannot be deleted on request: hours worked and similar employment records must be kept to meet payroll, tax, and labour-law obligations. Where that applies, we will tell you which records are affected and why.

Deleting the app

Uninstalling the app removes everything it stored on your device. It does not delete your Team iSolve Hub account or its records — for that, use the contact address above.

8. Permissions the app requests

Photos and camera — only to let you attach an image to a bug report or feature request. Declining these permissions leaves the rest of the app fully usable.
Network access — required, since all data lives on iSolve's servers.

9. Changes to this policy

If we change this policy we will update the date at the top of this page, and for material changes we will notify users in the app or by email.

10. Contact

iSolve Technologies, Inc.
621 N Grand Ave, Ste B
Nogales, AZ 85621
United States
fernando@isolvepro.com